Returns and Refund Policy

We hope you are fully satisfied with your CubePrint product(s). However in the unlikely event that the product(s) is/are unsuitable or that you are not fully satisfied, please follow the returns procedure below. Return of Goods Should you wish to return your order following delivery, you may do so by informing us within 10 working days of receipt of delivery. Goods must be returned to our address, and we ask that you take reasonable care when handling the goods and return the goods to us unopened, unused and in their original packaging, where possible. Please confirm your intent to return the order by calling Customer Services on 01493 382238 within 10 working days of receipt; we will confirm to you the returns address and will give you reference for your package. Once we have delivered the goods to you, if you return the goods, you do so at your own cost and risk; we will not accept liability for any loss or damage to goods in return-transit, and we recommend that you return the goods through a recorded delivery service. When returning goods, please carefully package the goods together with your returns reference. If returned goods are lost or damaged in transit, we reserve the right to charge you for any loss or damage. Where we have agreed to the return of goods, these goods must be returned within 14 days of the notice of intent. In the unlikely event that a product we deliver does not conform to the description or specifications we provided, please let us know as soon as possible by contacting Customer Services on 01493 382238. We will, at our discretion:

• inspect the goods at your premises;

• collect the goods on a date agreed between you and us; or

• ask you to return the goods to us.

If the goods are found by us to be defective and we have asked you to return the goods to us at your cost, we will reimburse you for third party delivery costs involved in the return. If you exercise your right to return your order, any refunds due will be refunded within 14 days.